We may collect information that you voluntarily provide, including:

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• Name

• Email address

• Phone number

• Mailing or billing address

• Information submitted through contact, booking, registration, volunteer, partnership, or other forms

• Communication preferences

• Messages, questions, or other information you choose to share with us

• Donation-related information

• Purchase and transaction-related information

• Information provided when requesting a Lighten the Load Conversation

• Other information you voluntarily provide

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Please do not submit highly sensitive personal information through general website forms unless specifically requested and reasonably necessary.

When you use our website, certain information may be collected automatically through our website platform and related technologies, such as:

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• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Referring website

• Date and time of visits

• Website interactions

• Cookie and similar technology data

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We may use this information to operate, secure, understand, and improve our website and communications.

We may use information to:

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• Respond to inquiries and messages

• Schedule and manage conversations

• Process registrations

• Coordinate gatherings, volunteer opportunities, and community activities

• Process donations and purchases

• Send requested updates, newsletters, or ministry communications

• Provide resources

• Improve our website, programs, and services

• Maintain records

• Prevent fraud or misuse

• Protect the security of our website and community

• Comply with applicable legal obligations

• Further the charitable and ministry purposes of House Upon a Hill

If you request a Lighten the Load Conversation, we may collect information you voluntarily provide to help us understand what you are seeking from the conversation.

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Lighten the Load Conversations are centered on honest conversation, prayer, biblical encouragement, discipleship, and practical next steps. They are not a substitute for licensed mental health care, medical treatment, legal advice, emergency services, or other professional services.

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We seek to treat personal information shared with us respectfully and with care. However, website forms and ordinary electronic communications should not be considered guaranteed confidential or privileged communications.

Donations may be processed through third-party service providers, including Donorbox and associated payment processors.

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When you make a donation, those providers may collect and process information according to their own privacy policies and terms. House Upon a Hill may receive information necessary for donor acknowledgment, recordkeeping, communication, and nonprofit administration.

House Upon a Hill does not sell, rent, or trade donor personal information for third-party marketing purposes.

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You can review  Donorbox’s Privacy Policy⁠ for information about its own data practices.

If you purchase merchandise through The Collective or another House Upon a Hill storefront, information may be processed by third-party ecommerce, payment, fulfillment, shipping, or technology providers.

Those providers may process information according to their own privacy policies and terms.

Our website may use or link to third-party services, which may include:

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• Wix

• Donorbox

• YouTube

• Social media platforms

• Email communication providers

• Scheduling or booking services

• Analytics tools

• Embedded content providers

• Ecommerce and payment processors

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These third parties may collect or process information independently. Their practices are governed by their own policies.

Our website and third-party services may use cookies and similar technologies to:

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• Enable website functionality

• Remember preferences

• Understand website usage

• Improve performance

• Support embedded content

• Measure engagement

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Depending on your location and the technologies used on our website, you may have choices regarding certain cookies through available cookie settings or browser controls.

We may share information:

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• With service providers that help us operate our website and mission

• With payment and donation processors

• With contractors or authorized team members who reasonably need access

• When required by law or legal process

• To protect rights, safety, security, or prevent fraud

• In connection with an organizational restructuring or transfer, where legally permitted

• With your consent or at your direction

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We do not sell personal information for money.

We take reasonable administrative, organizational, and technical measures intended to protect information in our care. However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure.

We may retain information for as long as reasonably necessary for the purposes described in this policy, including ministry operations, donor records, legal obligations, accounting, security, dispute resolution, and legitimate organizational needs.

Depending on applicable law and your location, you may have rights or choices concerning your personal information.

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You may contact us to:

• Request access to certain information we hold about you

• Request correction of inaccurate information

• Request deletion where applicable

• Update communication preferences

• Unsubscribe from marketing or newsletter emails

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We may need to retain certain information where required or permitted by law.

Our general website is not intended to knowingly collect personal information directly from children under 13 without appropriate authorization.

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If you believe a child has provided personal information through our website inappropriately, please contact us.

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or availability of websites we do not control.

We may update this Privacy Policy from time to time. The revised version will be posted with an updated “Last Updated” date.

For privacy questions or requests, contact:

House Upon a Hill
Email: info@houseuponahill.com
Mailing Address:

3307 Cross Creek Drive,

Cranberry TWP PA 16066